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Create a support portal account

When you come to the Freshdesk support portal, you can open support tickets and read FAQs and other information that is applicable across Rhiza for Research without logging in. However, to read documentation that is specialized for your company (for example, release notes, What's New, or articles about reports available only for your company), you must create an account on the support portal. This account is different from the regular Rhiza for Research account you created to access the tool; it is specific to the support portal.

You do not need to use the same user name or the same password for the two systems.


  1. Navigate to your company's support portal:

    Figure 6: The Freshdesk support portal sign up link is in the top right corner

  2. Click Sign Up in the top right corner and follow the instructions to create a new account. Remember that you do not need to use the same user name or password that you use to log into Rhiza for Research.
  3. Check your email for a verification note; click on the link in that email to return to the support site.
  4. On the support site, enter a secure password.
  5. Click Activate & Log in.

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